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After Sales

Head of Repairs
Ksenia Mirella
TUE - SAT: 10am-6pm
Frost of London After Sales

Repairs - Under Warranty

We can take in any repairs that are covered by a brands warranty. These items will always go back to the brands manufacture/repair center. They will always be covered by our insurance. This service free of charge.

Repairs - Expired Warranty

For repair work needed not under warranty, these can be sent to our local watchmaker or jeweller. All cost to the customer will be quoted first. All items left with us are fully insured 

Please Note

All items that are sent back to the brands manufacture or that are waiting for parts from a brands manufacture are not within our control, we will do our best to keep within a time frame quoted, but some repairs may take longer then others.

*There will be a £50 admin fee for any repairs quoted and not proceeded

Franck Muller

All Franck Muller watches under warranty will be sent back to the the Franck Muller workshop in Geneve where the watch will be assessed and checked if the repair work needed is covered by the warranty. If not you will receive a quote from us, if you do not wish to go ahead there will be a small admin fee of £50 to pay.

Repairs can take up to 6 months. 

Franck Muller Repairs

dinh van Re-braids

dinh van re-braids can be done in store, they can not be done on the spot and will take a minimum of 3 days.

There is a charge of £20 for this service.