AFTER-SALES

We welcome any repair work needed or general maintanance for the jewellery or watch brands we stock.

If you plan on sending your item/s in to us please fill out this form - Aftersales Document

Franck Muller

The Process

STEP ONE

Bring or send your watch in to us (if sending please use the booking form). Once we receive it will be entered onto our system and you will be emailed a receipt detailing your model, metal, serial number, condition...etc

If you plan on sending your item/s in to us please fill out this form - Aftersales Document

STEP TWO

Your watch will be sent back (fully insured) to the Franck Muller workshop in Geneve where the watch will be assessed and checked if the repair work needed is covered by the warranty or is chargable. If chargable you will receive a quote from us within 4-6 weeks.

STEP THREE

Accept or reject the quote. If you reject the quote will we have your watch back to us within 4 weeks. If you accept the quote the repair work can take a further 12-16 weeks depending on parts and availability. Some can be done much quicker but we set this time frame just in case. We will then contact you when it is ready to collect.

SERVICE PRICES

All service price will include:
Full disassembly - All parts oiled and or cleaned - Case & buckle polish - Full function check - Power reserve check - All Seals changed - Waterproof check - Secured Shipping

Please note: There will be an admin fee of £100 for any repair quotes that have been rejected by you the customer.




Other RRP (inc UK vat)
Battery only
£300
Alligator Strap
£400-£480
Leather Strap
£350
Replacement Box
£250
Authentication
We can give you our professional opinion however if you need it in writing Franck Muller will only authenticate a watch when it has a full Service (see prices below). Unfortunately there is no way around this.

Model RRP (inc UK vat)
Ladies Quartz
(QZ)
£600
Manual Winding
(S6, M, PM, D, MC ,S6)
£800
Automatic
(L, SC, S6 GG, CASA, CHRONOMETRO, MYSTERY, SAHARA)
£1100
Master Banker
(MB, DM)
£1300
Master Calendar, Quantieme 24 & 1100 DS Retrograde
(CH,VEGAS, MC, R, DSR, SR, DHR)
£1300
Jumping Hours
(DHR, HS, DHS)
£1300
Perpetual Calendar
(CC MB, CC MC, CC S, RET, PR, MP, SECRET HOURS, MB L DT)
£1400
Simple Chronograph
(TRANSAMERCIA MEGAPOLE, BIG BEN, CC AT, CC HV, NA, C CC, CCM, KING CC)
£1300
Split-Seconds Chronograph
(R, RC, REN, GRANDE DATE ENDURANCE)
£1500
Perpetual Calendar Chronograph
(QP A, QP E)
£1500
Tourbillon £ POA
Minute-Repeater £ POA