We welcome any repair work needed or general maintanance for the jewellery or watch brands we stock.

If you plan on sending your item/s in to us please fill out this form - Aftersales Document

STEP ONE

Bring or send your watch in to us (if sending please use the booking form). Once we receive it will be entered onto our system and you will be emailed a receipt detailing your model, metal, serial number, condition...etc

If you plan on sending your item/s in to us please fill out this form - Aftersales Document

STEP TWO

Your watch will be sent back (fully insured) to the Franck Muller workshop in Geneve where the watch will be assessed and checked if the repair work needed is covered by the warranty or is chargable. If chargable you will receive a quote from us within 4-6 weeks.

STEP THREE

Accept or reject the quote. If you reject the quote will we have your watch back to us within 4 weeks. If you accept the quote the repair work can take a further 12-16 weeks depending on parts and availability. Some can be done much quicker but we set this time frame just in case. We will then contact you when it is ready to collect.